Parcelnet: the Worst Couriers.
So, I got a Christmas present for a family member delivered from Amazon this week, and found out that they don't use Royal Mail anymore to deliver their parcels - they're using an outfit called Parcelnet.
How do I know this? Well, it happened that this time nobody was in to take the package, so they left behind a card telling me what they'd done with it. "What a bother," I thought. "They must have taken it back to the depot - I'll have to phone them to arrange redelivery, or go along to the depot and pick the thing up."
But no! For when I checked to see where they'd left the package, it said "Under car".
Under car?
Yes, under the front of my housemate's car.
Fucking geniuses. It's just lucky that the car wasn't leaking oil (which would have ruined the package), and it's even more lucky that my housemate didn't just drive off, not checking under the car for random packages - why would she? - and left the package sitting there in broad daylight for anyone to stroll up and steal.
Come to think of it, there's been a couple of times when I've found Amazon orders just left sitting outside the front door without an explanation. Maybe Parcelnet have actually improved their service by coming up with brand new ways to get your package lost, stolen, or ruined, and leaving notes explaining exactly how they did it.
It seems that my experience isn't an isolated incident. (Read the comments there, there's some incredible examples of Parcelnet stupidity, including one of their couriers trying to defend the company.) Be aware and be careful when ordering from Amazon.
Why on Earth don't couriers just leave parcels with people's neighbours? It's not as if you can get away with stealing someone else's parcel when the paper trail points right to your house, after all.
How do I know this? Well, it happened that this time nobody was in to take the package, so they left behind a card telling me what they'd done with it. "What a bother," I thought. "They must have taken it back to the depot - I'll have to phone them to arrange redelivery, or go along to the depot and pick the thing up."
But no! For when I checked to see where they'd left the package, it said "Under car".
Under car?
Yes, under the front of my housemate's car.
Fucking geniuses. It's just lucky that the car wasn't leaking oil (which would have ruined the package), and it's even more lucky that my housemate didn't just drive off, not checking under the car for random packages - why would she? - and left the package sitting there in broad daylight for anyone to stroll up and steal.
Come to think of it, there's been a couple of times when I've found Amazon orders just left sitting outside the front door without an explanation. Maybe Parcelnet have actually improved their service by coming up with brand new ways to get your package lost, stolen, or ruined, and leaving notes explaining exactly how they did it.
It seems that my experience isn't an isolated incident. (Read the comments there, there's some incredible examples of Parcelnet stupidity, including one of their couriers trying to defend the company.) Be aware and be careful when ordering from Amazon.
Why on Earth don't couriers just leave parcels with people's neighbours? It's not as if you can get away with stealing someone else's parcel when the paper trail points right to your house, after all.
posted by Arthur at 7:09 PM
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